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Brokers, MGAs & TPAs

Half the job is retyping forms that already exist.

Applied AI for brokers, MGAs and TPAs: submissions keyed in, missing items chased, certificates and renewals followed up.

The work

What we build here

Each job below has a written playbook: the inputs, the output, the target and how it is graded. Scoping starts from it.

Insurance brokers · what we build
Submission intakePlaybook readyReads the application forms, loss runs and emails, keys the fields into your system, and lists what's missing.
Missing-information chasePlaybook readySends the 'we still need…' email, follows up, and files the reply against the right submission.
Certificates of insurancePlaybook readyIssues and tracks certificates, and catches the ones about to expire before a client's client does.
Renewal remindersPlaybook readyStarts the renewal 90 days out, collects updated details, and flags the accounts that go quiet.
First notice of lossPlaybook readyTakes the claim details by phone or WhatsApp and opens the file with nothing missing. A person handles the claim.
No new software

Plugs into the systems you already run

These are the systems teams in this industry usually run. Yours may differ; that's fine.

Connections
GmailSubmissions arrive from clients and brokersWorks with
PDFForms and schedules read, fields boxedWorks with
SalesforceRecords keyed into your systemWorks with
WhatsAppClients chased for missing documentsWorks with
Google DriveCertificates and renewals filedWorks with
No new software

Your team keeps working where it works

The work arrives in the inbox, sheet or system they already check. No new logins, no training day. If you run something not listed here, we connect to that instead.

Why it matters

The work that falls through the cracks

Quotes get slow at intake, not at underwriting. A submission sits in an inbox until someone retypes it, then waits again for the three things the client forgot to send.

Brokers already measure days to quote. That makes intake a good first workflow: the number is on the wall before we start, so everyone can see if it moves.

Where we'd start: submission intake for one line of business

The fields are defined, the systems are known, and days to quote is already tracked. One job, one number, live in 6 weeks. If it moves the number, we add the next one.
Playbook · No. 0518

Submission intake for one line of business

Time to live
6 weeks
Measured on
Days to quote, hours of retyping per week
Graded
Monthly, on your real cases, failures listed
Hand-off
What it can't settle goes to a person
Readyplaybook
Honest fit check

This isn't for you if…

We'd rather say so on the first call than after you've paid for anything.

  • You handle a few submissions a week. Retyping them is fine.
  • You want claims decisions automated. We prepare the file; people decide.
  • Your systems can't be reached at all, not even by email export.
  • You need a certification we don't hold yet. Ask; we'll answer plainly.

Tell us the job your team hates. We'll tell you if AI can do it.

A 30-minute call with the people who would build it. No technical knowledge needed: just describe the job, how often it happens, and how you check it's done right.